Refund Policy

Replacement Policy

At Move2smart, we strive to make the replacement process hassle-free for our valued customers. If you receive a defective or damaged product upon delivery, you can request a replacement within 48 hours of receipt. Additionally, we provide replacement services for manufacturing defects within 6 months of the product's receipt. Please notify us within 24 hours if you receive a product that does not match the specifications, and we will promptly address your concerns.

Refund Policy

Quality is our commitment at Move2smart. We ensure that every product we deliver meets the highest standards. If you receive an unused item in its original packaging with manufacturing defects, you are eligible for a replacement within 48 hours. Please note that we do not accept used or altered items. All replacements are dispatched only after passing our rigorous Quality Control (QC) process to ensure you receive the best.

Cancellation Policy

We understand that sometimes plans change, and we aim to accommodate our customers as much as possible. However, once an order has been dispatched, it cannot be canceled. This policy also applies to orders for special occasions and same-day delivery orders, as well as limited occasion offers. We appreciate your understanding in these matters.

Thank you for choosing Move2smart. Your satisfaction is our priority, and we are committed to providing you with the best products and service.